Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (336)643-6115.
- What are the Hospital hours?
Our hospital is open Monday through Friday from 7:30 am to 6:00 pm. On the first and third Saturday each month we are open from 8:00 am until noon. The clinic is closed on Sunday.
- Do I need to have an appointment?
Appointments are preferred to allow us to set aside enough time to address your pet's needs. We do see walk-in patients, but give priority to those who have scheduled an appointment, except for day emergencies. Emergency presentations will take precedence to manage life-threatening injuries/illness. We appreciate your understanding.
- What forms of payment do you accept?
Cash, Check, Mastercard/Visa , American Express, Discover and Care Credit
- Can I make payments?
Payment is required at the time of service. If you are approved you may make payments to CareCredit.
- At what age can I have my pet spayed or neutered?
Spaying or neutering can be done at approximately 5-6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. All preventative health needs should be addressed prior to your pet's surgery so that they come in at "peak health". Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.
- What is the pre-anesthetic blood screening?
This is a laboratory profile that is run here in the hospital prior to surgery. It is used to evaluate organ (liver, kidney,etc.) functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery. We use the results of the testing to tailor our anesthetic protocol specifically for your pet.
- How long do the sutures stay in after my pet's surgery?
We use absorbable sutures for most elective surgeries, such as spays and neuters. Therefore you won't need to to take time out from your busy schedule to return for suture removal. We will check your pet at no charge anytime within 14 days of surgery if you have concerns. Procedures involving skin sutures (such as growth removals, orthopedic procedures, or lacerations) require them to be removed in 14 days following the surgery.
- Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
- Do you board pets?
Yes, we do boarding for our clients. We have climate-controlled boarding space for both dogs and cats. We also can board birds and other small animals, but you will be required to bring your own cage and food for your pet.
- What are your kennels like?
Our dog kennels are all indoor. The dogs are walked 3 times daily while they are boarding. The cat boarders are housed in a separate area away from the dogs. Blankets and food are provided for our boarders, but you are always welcome to bring your own.